With the increasing request and dependence of companies on technology, software and hardware solutions, IT infrastructure has been getting more and more importance and visibility within organizations: this is the great motivator of the growing concern and search for high availability to maintain uninterrupted services.
In order to support IT infrastructure, as we popularly call servers and routers connected 24x7, it is necessary that everything behind the outlets is at least duplicated, redundant, stable, powerful and functional.
Data centers, the technical data processing rooms, function as a single ecosystem. The systems feed back into each other, so there needs to be a balance of inhabitants. The current pandemic moment has raised the need to have mission-critical environments being managed with the best tools and processes to maintain and support customers' continuous development.
To achieve an efficient Infrastructure Management, it is fundamental that the processes are very clear and based on work methodology, so that employees have routines of activities that can help them in their day to day, avoiding loss of productivity with lack of knowledge in the execution of their activities.
For this reason, the Infrastructure Management has been seeking to use and implement IT service delivery practices, as in a symphony: it is necessary to keep everyone aware of their responsibilities, performances so that harmony can be achieved, without harming the results and ensuring the satisfaction of customers and suppliers.
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