The complexity and criticality of a data center demands the application of governance methodologies and solutions for an effective management that brings results, focusing on end-to-end service management. It’s essential that processes, technologies and people are completely aligned to obtain a clear and comprehensive picture of the organization's direction and, the greater the maturity in the application of processes and controls, the greater the predictability of risks, besides investments planning and resources optimization.
With the advancement of cloud services, as PaaS (Platform as a Service) and IaaS (Infrastructure as a Service), governance should have a more diversified and adapted look at hybrid Data Centers and, to meet the entire evolutionary and frequent process, it’s essential rely on qualified and prepared teams, applying the best methodologies and market practices.
Service level agreements (SLAs) go beyond contracts between organizations, also supporting decision-making at different management levels. It’s through end-to-end management of the environment that concrete and effective plans for continuous improvement are drawn up, which brings an increase in the quality of the services provided.
For the success of all this gear, it’s essential that all employees understand the importance of the process, the way that each one is inserted on it and their contribution for all the development. We only will have any benefit from all methodologies and processes if, and only if, all levels of an organization know the goals to be achieved and walk in the same direction.
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