Having the contracted service levels being periodically monitored is a proactive way of ensuring environment availability. A clear example in this requirement is: how many times, during its contract, is there an infrastructure assessment of your Data Center provider? Is the structure being delivered in your rack redundant? Are your servers connected in two energy sources?
Are the no-break preventative, generators, and air-conditioning maintenances up to date? When was the last time your provider changed the system no-break system batteries?
They seem like obvious questions, but are they in your contract? Do you have access to these answers? Do you have a professional on your team who can audit your provider's Data Center infrastructure?
Predicting these points of failure is protecting your installed infrastructure within the provider, having these responses is critical to ensuring the continuity of your business and the integrity of your systems.
A Data Center with lean cost
Além da validação das condições da infraestrutura você consegue monitorar seus consumos de energia dentro do seu provedor? Seu consumo de energia está dentro do contratado? Quando você tem um novo projeto interno, você sabe se esta nova infraestrutura cabe dentro do que já está contratado?
Anyway, how do you monitor your capabilities within the provider’s environment?
These responses are directly linked to your monthly invoice and your contractual expenses. And by obtaining this precious information, your company can generate significant savings in the total value of the contract or even a reduction in expenses on the next renewal.
But how is it possible to turn this information into performance indices and with this, ensure that your provider is aligned with your expectation level?
It is necessary to clearly define service level agreements (SLA) during the hiring phase and manage the levels of services delivered monthly (SLM).
IT teams on edge
The point is that in general, IT teams are always working at their maximum capacity and cannot always ensure that all desired items are listed in a proposal request, be it colocation, hosting, telecommunications links or even a private cloud.
Even those who manage to develop a full RFP and make an excellent choice of a provider based on high service levels, fail to manage on a day-to-day basis if all agreements are being fulfilled, and in general only realize that there is some service failure when it has already turned into a problem.
Thinking about all these points Infra IES is ready to support customers on making the best Data Center service provider choices and manage all contractual items by delivering a monthly service level report so that IT executives have real visibility into what is being provided by the service provider and what are the contracted capabilities and what is actually in use.
In addition to knowing deeply the majority of Data Center providers in Brazil, Infra IES has professionals specialized in SLM (Service Level Management) supported by engineers specialized in Data Center infrastructure.
Availability is crucial
Together, they bring to the customer a series of important information, such as what levels of service should be included in the contract with the provider and also the monthly service rates of the provider in relation to each of them.
We know that the environment availability is a crucial point when hiring a Data Center provider, but we also know that often costs can make it impossible to hire a reliable environment.
Having a consultancy to support your decisions and monitor your service levels with your provider can bring cost reductions so significant that it can yield a return on investment from hiring this specialized service.
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