• Data Center Infrastructure Management of the Bank’s central office in Brazil;
• Service level management of the supplier contracts for Telecom and IT, with implementation of new management processes.

Creation of all operational processes to new Data Center Tier III of Unifique in Santa Catarina, involving the following subjects:

• Asset Management, equipment entry and exit even involving the physical safety process;
• Service Level Management, taking SLA management into consideration towards all the Data Center providers;
• Infrastructure Management, including all the facility maintenance and management procedures;
• Capacity Planning Management.

Data Center management goes far beyond facility maintenance; it is important to keep control of the entire infrastructure. This encompasses having full control over the whole movement of assets, ensure contract SLA with suppliers, and perform usage measurements so that it should be possible to plan for the future demands.

INFRA IES has qualified professionals for customer support in order to manage such demands and come up with processes based upon the market’s best practices ensuring effective management of your Data Center’s whole infrastructure.

Services offered

• Remote Hands;
• Assets Management;
• Infrastructure Management;
• Service Level Administration;
• Capacity Planning Management;
• Operational Process Analysis and Implementation.

• Data Center Infrastructure Management of the Bank’s central office in Brazil;
• Service level management of the supplier contracts for Telecom and IT, with implementation of new management processes.

• Implementation project to a new Asset Management process for the 3 core Data Centers in Brazil, with creation of a new process for managing nearly 20,000 assets via RFid;
• Monthly management of the facility capacity planning to Brazil Data Centers and to IT and Telecom infrastructure;
• Support to the Data Centers operations in São Paulo and Rio de Janeiro with Remote Hands team for end-customer service.

Creation of all operational processes to new Data Center Tier III of Unifique in Santa Catarina, involving the following subjects:

• Asset Management, equipment entry and exit even involving the physical safety process;
• Service Level Management, taking SLA management into consideration towards all the Data Center providers;
• Gestão de Infraestrutura, incluindo todos os procedimentos de manutenção e gestão dos facility maintenance;;
• Capacity Planning Management.

• Thorough operational process review of the CLS (Cable Landing Station) from Globenet Brasil, mainly focusing on the facility maintenance processes and procedures, including local team training on each of the processes.