Monitoring a Data Center infrastructure does not look so hard but building a monitoring center and guarantee that any anomaly is noted in real time has some challenges to overcome.

Having a physical structure that is capable of presenting, in a big screen, critical information that need to be visualized as fast as possible is just the beginning of the challenge. This environment needs to have its energy guaranteed and, in case of a remote structure, must count with a communication backup link. It is also important to have a plan, so that even when facing an incident in the monitoring center, the work does not stop.

A professional team that have knowledge about infrastructures is indispensable and keep them trained and motivated to guarantee an agile and excellent service is a crucial point of the journey, because the environment, sometimes, can be dull and affect the team’s efficiency.

The process must be always updated and periodically audited. A good service is not made only by people, but with well written actuation processes and very defined incident severity, especially when the purpose is having a multi-client and multi-platform environment.

Having a software capable of presenting a holistic view of the infrastructure, that is capable to pop to the operator’s eyes critical alarms and that still have an easy navigation is fundamental for the project’s success.

These four points in synergy bring the guarantee that the client, internal or external, have safety that his infrastructure is being watched 24/7 in an environment that was built with this intention and, to guarantee the risks mitigation that an outage in a Data Center infrastructure can cause for your business.